Rating

Rating / Star Project – Measuring Quality and Trust for Public Catering Establishments
What is the essence of service?
The Rating, or Star Project, implemented by the Azerbaijan Food Safety Institute (AQSI), systematically measures and evaluates the compliance of public catering establishments with food safety, service quality and performance standards. Each establishment is rated with a certain number of stars according to its level of performance. This approach clearly shows the strengths and areas for development of the establishment and serves as an objective indicator for both local and foreign customers.
Requirements for the Rating Star project in Azerbaijani legislation
The “Rating Star” project was developed to ensure the implementation of subparagraph 10.6.2 of the “State Program on Ensuring Food Safety in the Republic of Azerbaijan for 2019-2025”, approved by the Decree of the President of the Republic of Azerbaijan No. 1143 dated April 29, 2019, and establishes the rules for determining the rating of public catering facilities operating in the food sector based on risk indicators.
Benefits of the Rating Star project for entrepreneurs
 Open demonstration of the enterprise’s performance – the quality of activity and safety level are clearly indicated by stars.
 Identification of strengths and weaknesses – development plans are prepared based on the assessment.
 Strengthening consumer confidence – the star rating indicates the quality of products and services to consumers.
 Confirmation of compliance with legislation – the assessment results are confirmed by official documents.
 Increasing competitiveness – a high rating increases the enterprise’s market confidence and export opportunities.
Services provided by the Azerbaijan Food Safety Institute
Within the framework of the project, AQTI comprehensively assesses the safety, service quality and compliance with standards of activities in public catering establishments, presents the results in the form of an objective star rating. Based on the assessment, advice is given on areas of development, methodological support is provided during implementation, and the results are confirmed by official documents and certificates. This approach strengthens the trust of the enterprise in both local and foreign customers and ensures continuous improvement of activities.